Do you ship worldwide?
Yes, we ship to WORLDWIDE for MOST of the case. As long as you can find your country in the country list, we do ship to your country. If you could not find your country, please contact us at firstname.lastname@example.org
What shipping methods does the Hobby-wing.com use?
1. DHL (3 to 5 days)
2. EMS (5 to 15 business days)
3. Standard Flat Rate Shipping Service (7 to 20 business days)
Note: PO BOX Address, APO address could only use the EMS shipping method.
What shipping method do you use for the “Free Shipping Items”?
For the free shipping items, we will send them by USPS, UPS, Fedex or Standard Flat Rating Shipping method. The shipping method we choose depends on where the items are or the dimension of them.
How long does it take to process an order?
Once your order is placed successfully, package for it normally will be shipped out within 24 business hours. If you did not receive any shipping information about the order after 48 business hours after you place the order, we will inform you of the possible delay in advance.
Will I get a tracking number of my order?
The tracking number for your order will be emailed to you timely when your order is shipped. Alternatively, you can check your order status by going to the link provided in your order confirmation email. Or you can login in your account to check the order history, the tracking number is available there if we shipped it out. If the tracking number does not work after 3 days since you get it, please send email to email@example.com, and we will find out for you where the package is.
I choose the wrong shipping method, I’d like to change it, is it possible?
If your order has not been shipped, you can contact us to change the shipping method through email firstname.lastname@example.org or online customer service.
Does the Customs or Duties included in the shipping?
All the Customs or duties are not included in the price of the items and the shipping. Customers are responsible for any and all import duties your local customs office may impose on your order.
Shipping about the "Preorder items"?
If your order contains "pre-ordered" items, your entire order will be held until the pre-ordered item(s) come(s) into stock. Partial shipments are available under certain conditions. If you like we to send partial order first, you can write in the comment bar when you place the order.
I only received portion of the order, what shall I do?
For some orders, the items were sent out in more than one parcel due to some reasons. The parcels may not arrive at the same time. You can check how many tracking number you received. If you are not sure, you can contact us through email email@example.com or online service.
Is the packing firm enough to protect the safety of the goods?
All the replacement parts, any sizes, will be shipped in BOX. For expensive or easy-damaged replacement parts, there are packing STYROFOAM SHEETs to fill in the shipping box. All the drones are shipped in boxes with STYROFOAM SHEET enhanced, ensuring the safe shipping.
Is the quality of the goods guaranteed?
All goods we carry are the standard stock products directly from the manufacturers, no reproductions. Besides, no RTF drones, radios, gimbals or chargers would be shipped unless we test them rigorously.
What am I supposed to do if the package is missing?
If the package is missing during transportation according to the official confirmation of the courier, we will resend the parcel to you or give you full refund. The consequent loss will certainly not be covered by customers.
What should I do if the package is damaged in transportation?
If the package appears to have obvious shipping damage, you are entitled to refusing the package. If a package looks suspiciously damaged, you can tell the delivery people to wait and open it to make sure the contents are not damaged. If the damaged package was left or someone else signed for it, call your post office immediately to report the damage. Obtain a control number from them and email Hobby-wing.com customer service at firstname.lastname@example.org, we will file a damage claim on our side and keep track of the claim for you. Exchange or refund will be processed for you after the claim is settled.